New Jersey American Water Universal Affordability Discount Program Guidelines

At this time, call volume is very high. 

We strive to return calls within two (2) business days, but during periods when call volume is high it may take significantly longer.  We kindly ask for patience and to limit the amount of times you are calling us before a member from our team returns your first call.

If you have applied for assistance through our online portal and are calling to check on the status of your application  – remember you can always find your status by logging in – your application status will be updated in real time as it is processed.  For instructions on how to check your status and what each status means, please **CLICK HERE**

All applications that are emailed/mailed to us with a valid email address are entered into our online portal by our staff.

We appreciate your understanding as we diligently work to Offer Hope and Deliver Help!