Veolia and SHARES have partnered to create a water assistance program to provide help to those who are in a temporary financial crisis and in need of water bill payment assistance. The program is not based on income. It is a grant available to anyone in a temporary financial crisis who has made a good faith payment of at least $20 within 90 days of applying. All grant payments are issued directly to the utility company on the customer’s behalf.

Eligibility Guidelines

Applicants MUST:

  • Be a residential Veolia customer with an active account
  • Be experiencing a temporary financial crisis, such as a job loss or illness
  • Have arrears on their Veolia bill
  • Have made a good faith payment of at least $20 within 90 days of application date

Households MAY:

  • Receive a grant once between January 1 and December 31 of a given year.  State-specific grant thresholds determine how much you can receive

Veolia Cares Program Policies and Procedures

Residence and Billing

  • Veolia will reject multi-dwelling account applications – no exceptions
  • The customer must have an actual meter reading submitted at time of application. Estimated readings will be rejected – no exceptions
  • The water bill must be in the applicant’s name
  • The applicant must reside at the address listed on the application

 

Status with Veolia

  • Applicants must have made a good faith payment of at least $20 on their account within the last 90 days of the application date. If a good faith payment has not been made within the previous 90 days of application, the applicant must make the payment first.
  • Grants will be used for water consumption charges only – not for deposits, reconnection fees, repairs, etc.
  • No customer will receive a credit balance.

 

Customers do not need a shut-off notice to apply

Required Documentation

SHARES must receive these required documents within ten business days of the application date:

Personal ID for the Applicant

Any unexpired government issued ID. ID must be provided for the applicant. If the address is listed on the ID provided and it does not match the service address, additional proof of residency is required.

Proof of Residency

If any documentation provided throughout the application process includes an address that does not match the service address, further proof of residency will be required. To prove residency, additional documentation dated within 30 days of the application date showing name and address must be provided.

Completed Signed and Dated Application

The applicant’s signature and date must be on the application.

Most Recent Veolia Water Bill

This information is verified with Veolia

Apply Online

Open Paper Application PDF

Open Guidelines PDF

Paper applications and required documentation can be sent us through email at veoliacares@sharesnation.org, fax at 609-883-6364, or mail at 203 Main Street, Ste. B, PMB #396, Flemington, NJ 08822

© 2025 SHARES | Design by Mosaic